Duties may vary due to size and organization of the station.

Any other duties as assigned by supervisor or Station Manager.Writes irregularity and complaint reports as required.Completes forms and reports as required by the company.Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal.Resolves such problems quickly and within guidelines established by the Company Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage.Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage Responsibilities include greeting and handling Customers in a polite and friendly manner.Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs.Works in a cooperative spirit to ensure the success of our Company.Provides friendly service to and maintains positive relationships with all internal and external Customers.Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems. Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Southwest airlines customer service job